Contact us & FAQ

Contact information

1. Email: zonepack@hotmail.com

   Wechat/Whatapp:+86 18924567106

2. Click "Chat with us" in the lower right corner to have an online conversation. We will reply as soon as possible

3. Youtube:  https://www.youtube.com/channel/UCNEcpxJSIDpPslX_At0pzdg

 

FAQ

1. When is the delivery date？

Most of the products are in stock, we usually delivered within 3 days after receiving your order; For the large machines and fully automatic machines, we need time to ready it, we usually need about 5-15 days. You can confirm with us by email before placing the order.

 

2. How many days do we need to receive the goods？

-- For the small parts, we will ship it by standard shipping, it usually takes about 1-2 months to arrive. If you want it faster, please contact us to pay for the fast delivery shipping cost.

-- For the machine not more than 65kg, we can ship it by air express, it usually takes about 7 days (not including customs inspection) to arrive after we shipped it.

-- For the large machine or automatic machine over 70kg, we will ship it by sea. Please tell us the ports to confirm it before placing the order.

 

3. What is the currency on the website?

The price on our links are United State dollars.

 

4. Notes on taxes

Our product price and freight does NOT include custom duty. Because it is collected by the customs or platform, not collected by us. Custom clearance tax / duty is the buyer responsibility to pay for it. Turkey , Romania , Iceland or Brazil  tax is very high and difficulty to do custom clearance , please make sure you can do custom clearance before placing the order.

 

5. After-sales Service

Please contact us if you have any problems during using. We have a professional after-sales team will solve the problems for you.

1. Please take video or photos of the problems as records;

2. Text description & video/photos of the problems to our email: zonepack@hotmail.com

3. We will contact you as soon as possible.