Warranty Policy

At Zonesun, we are committed to providing reliable packaging machinery and professional after-sales support. All machines sold on our website are covered by a limited warranty as outlined below.

1. Warranty Period
Unless otherwise stated, our machines are covered by a 12-month limited warranty starting from the date of delivery.
During the warranty period, we will provide free replacement parts for components that fail due to manufacturing defects under normal use.

2. What the Warranty Covers
The warranty covers:

Manufacturing defects in mechanical parts
Electrical component failures caused by product defects
Malfunctions under normal operating conditions
Technical support for installation and operation

If a problem occurs during the warranty period, our technical team will help diagnose the issue and provide appropriate solutions.

3. What the Warranty Does Not Cover
The warranty does not cover:

Damage caused by misuse, improper installation, or unauthorized modification
Normal wear parts (such as sealing elements, belts, heating elements, etc.)
Damage caused by external factors (power surges, fires, floods, etc.)
Damage caused by failure to follow operating instructions

4. Technical Support

We provide technical support for all machines purchased from us.
Our support includes:
Installation guidance
Operation instructions
Troubleshooting assistance
Replacement parts supply
Support is provided via email, video guidance, or online communication.

5. Warranty Service Process

If you experience a problem with your machine:
Contact our support team.
Provide your order number and description of the issue.
Our technical team will evaluate the problem.
Replacement parts or solutions will be provided when applicable.

Contact Email: info@zonesunpack.com

6. Spare Parts

Replacement parts may be shipped from our warehouse depending on availability. Delivery time may vary based on location and logistics.