About Shipping & Service
In order to offering better service,we have operated with multiple shipping companies like Fedex,DHL,DUP,UPS,EMS etc.We sure that you can choose the most suitable one for our online products.
1.Most of them will be shipped by express shipping like Fedex or DHL,delivery time is 6-8 business days.
2.Some small products will be sent by regular shipping,delivery time is 15-45 business days.(There is an instruction saying this product will be sent by regular shipping.)But if you need faster shipping,please contact us to upgrade shipping method.We are glad to help you.
3.Some customers can not place their order since there is an error saying that we can not delivery the product to their countries.If you are in this situation,please contact us to confirm the price and shipping,we will help you place the order successfully .The shipping fee is hard to set up online,and in this situation,it is possible to spend less money to get this product,so it will be better if you can contact us.
4.If you find the shipping fee is too expensive for you,please contact us,we are glad to help you find the best shipping method.For large machine,it will be better for you to contact us before placing the order,in this way we can confirm the price,delivery time and check if the machine is really suitable for your products.
You may find that we only support paypal now,but we can offer other payment method like west union,TT,credit card,wechat pay,Alipay.You will find the best one as your need.If you have any problems about payment,please send us message.Although Some of them are not supported on online service now, we are trying our best to upgrade these.
We know some customers may need the product urgently and hope they can place the order as soon as possible.In this situation,we offer e-mail and online chat support to help our customers to know more thing about our products and service.For contact support:
We want you to be happy with your purchase and trying our best to offer the better service to our customers,so we offer some solution if you have below problems or meet below situation:
1. If you received a machine and found the machine was broken :
First,we should note that we will not send any used machine or broken machine to our customers.As we all know,everything will happen during shipping,if your machine is broken,please contact us and help us to complaint this to shipping company.We are here to help you.
2. If you don’t know how to assemble machine or use the machine :
Some of our machine may need you assemble them,or you don’t know how to use the machine,just send us e-mail or message,we will send you video and manual to help you know more about it.
ZONESUN TECHNOLOGY LIMITED
[Re: Privacy Compliance Officer]
1st of south 2nd Shuikou road Jinsha Town Nanhai distric Foshan, 528223 Guangdong, China